Refund Policy

This Refund Policy explains how the free trial, cancellations and refunds work for Flait, a product of Aeora Group Pty Ltd (ABN 95 696 733 945), trading as Flait ("Flait", "we", "us" or "our"). It forms part of our Terms of Service.

1. Your rights come first

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a service has a major failure — for example it is unusable or significantly different from what we described — you are entitled to choose a refund or to have the service re-supplied. For a minor problem, we may repair or re-supply the service within a reasonable time.

2. Free trial

Paid plans start with a 7-day free trial. We collect your payment details when the trial begins, but you are not charged during the trial. If you cancel at any time before the trial ends, you will not be charged at all.

3. Subscriptions and cancellation

After the trial, your subscription renews automatically at the price shown at checkout, until you cancel. We can change that price later, but only from a future renewal, only after telling you at least 30 days beforehand by email and in the app, and not more than once in any 12 months. A price change never affects a period you have already paid for. The full rule is in the plans and billing section of our Terms of Service. You can cancel any time from your settings page. Cancelling stops all future renewals and takes effect at the end of the period you have already paid for — you keep access until then.

4. Change-of-mind refunds

As a goodwill measure, if you are charged for your first billing period and have made little or no use of the paid features, you may request a full refund within 30 days of that first charge. This goodwill refund is available once per account, and is in addition to — and does not limit — your rights under section 1.

5. One-off purchases

Where you buy a one-off item (such as a content pack) rather than a subscription, the same consumer-guarantee rights apply. If an item is faulty, not as described, or does not work, contact us and we will refund it.

6. How refunds are paid

Any refund is for the amount actually charged to your payment method, returned to that same payment method through our payment provider. We aim to process approved refunds within 5 business days, though the time for the funds to appear depends on your bank or card provider.

7. How to request a refund

Email us at team@ae-ora.com from the email on your account, telling us what you would like refunded and why. We will respond within a reasonable time and let you know the outcome.