Last updated: 11 August 2026
These Terms of Service ("Terms") govern your access to and use of Flait, a product of Aeora Group Pty Ltd (ABN 95 696 733 945), trading as Flait ("Flait", "we", "us" or "our"), an AI-powered meal-planning, grocery comparison and nutrition app. By creating an account or using the app, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use Flait.
You must be at least 16 years old to use Flait. We operate from Australia and these terms are governed by Australian law, but the service is available in a number of countries and we bill in several currencies. Grocery coverage, pricing sources and nutrition data vary by market, and some features are only available where we have a data source for your region. Where the consumer law of your own country gives you rights that cannot be excluded by agreement, those rights still apply. By using the app you confirm that you meet these requirements.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us promptly of any unauthorised use. We may suspend or terminate accounts that violate these Terms.
Flait does not provide medical, nutritional, dietary or health advice. The meal plans, recipes, nutrition figures, health scores and allergen information in the app are generated by automated systems and third-party data sources, and may be incomplete, inaccurate or out of date.
You must not rely on Flait to manage any medical condition, allergy or intolerance. Always consult a qualified healthcare professional, dietitian or doctor before making decisions about your diet or health, especially if you have a medical condition, are pregnant, or have food allergies. If you have a food allergy or intolerance, you are responsible for independently verifying ingredients and allergen information on actual product packaging before purchasing or consuming any item. Reliance on the app for allergen safety is at your own risk.
The app is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except for any guarantees that cannot lawfully be excluded under the Australian Consumer Law. We do not warrant that the service will be uninterrupted, error-free, or that any information it produces is accurate or fit for a particular purpose.
You agree not to:
You may be able to submit content such as recipes and reviews. You retain ownership of the content you create, but you grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce and use that content to operate and improve the service. You represent that you own or have the rights to any content you submit and that it does not infringe the rights of others. We may remove content that violates these Terms.
Flait offers a free tier and a paid subscription ("Pro"). Pro starts with a free trial; we collect your payment details when the trial begins but do not charge you during it. Unless you cancel before the trial ends, the subscription renews automatically at the price and billing period (monthly or annual) shown at checkout, until you cancel, or until we change the price as set out below. Prices are shown at checkout in the applicable currency, and any taxes are as displayed there.
You can cancel at any time from your account settings; cancellation stops future renewals and takes effect at the end of the period you have already paid for. Trials, cancellations and refunds are governed by our Refund Policy, which forms part of these Terms and does not limit your rights under the Australian Consumer Law. We may also offer one-off purchases (such as content packs); where we do, the price is shown before you buy.
We may change what we charge for a subscription, for example to reflect our costs of running the service, changes in taxes or payment charges, or changes to what a plan includes. We do not promise that the price you pay today stays the same for the life of your subscription. This section is the only way we change the price of an existing subscription.
If we change your price, we will tell you at least 30 days before the change takes effect. We will send that notice to the email address on your account and also show it to you in the app, in the language set on your account. The notice will tell you the price you pay now, the new price, the date the new price starts, and how to cancel, in the currency you are billed in. Changing the price on our website, or updating these Terms, is not notice of a price change on its own. If we do not give you that notice, the new price does not apply to you.
A new price applies from your first renewal that falls at least 30 days after we send that notice. It never applies to a billing period you have already paid for. We will not increase your price more than once in any 12 months, and we will not end, shorten or restart your billing period in order to bring a new price forward.
Price means the total amount we charge you for your subscription. If we add a fee, or start charging for something your subscription already includes, that is a price change and the same notice and timing apply.
You do not have to accept a new price. You can cancel at any time before it takes effect, from your account settings, without contacting us and without giving a reason. If you cancel, you keep access until the end of the period you have already paid for, and you are not charged the new price. If you do not cancel, your subscription renews at the new price.
Section 14 does not apply to price changes, and continuing to use the app is not your agreement to a new price. Nothing in this section limits your rights under the Australian Consumer Law, including the consumer guarantees that cannot be excluded, or under any other consumer law that applies to you and cannot be excluded by agreement.
A price change never applies to a billing period you have already paid for. The price you are paying stays the same for the whole of the period you have already paid for, whether you are billed monthly or annually, so on an annual subscription your price is fixed for the full year you have paid for. This does not stop you changing your own plan or billing period: if you ask us to change either, the price we show you for the new one applies from when that change takes effect.
If you start with a free trial, your first charge is the price shown at checkout for the plan and billing period you chose. If we give you notice of a price change while you are still in your trial, that change does not apply to your first billing period. You will be charged the price shown at checkout, and a new price can apply no earlier than the renewal after that. You can cancel before the trial ends and you will not be charged at all.
Meal plans, recipes, chat responses and nutrition analysis are generated using third-party AI models. AI output can be inaccurate, incomplete or inappropriate for your circumstances. You are responsible for reviewing AI-generated content before relying on it, and the disclaimers in section 4 apply in full.
Grocery prices, product details and store availability are sourced from third parties and are indicative only. Prices change frequently and may differ from what you find in-store or at checkout. We are not responsible for pricing errors, product availability, or the accuracy of any third-party data, including data from retailers, delivery partners or data providers.
Some product and price information in Flait comes from Open Food Facts and Open Prices, community-maintained open databases. That data is made available under the Open Database License (ODbL) v1.0, and we credit it here as that licence requires. Contributions to those databases are made by volunteers, so coverage and accuracy vary — the accuracy disclaimer above applies to this data as it does to any other.
To the maximum extent permitted by law, Flait and its operators will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, data, or goodwill, arising from your use of, or inability to use, the service. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where our liability cannot be excluded but can be limited, it is limited to re-supplying the service.
You may stop using the service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service. Provisions that by their nature should survive termination (including disclaimers and limitations of liability) will continue to apply.
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. If changes are significant, we will take reasonable steps to notify you. Continued use of the app after changes take effect means you accept the updated Terms.
This does not let us change your price. Price changes are dealt with only in section 8, and an update to these Terms cannot reduce the notice you get before a price change or make one apply sooner than section 8 allows.
If we make paid selling available to you (for example as a coach, creator, seller or store), you can offer paid content or services through the app once you complete payout onboarding and accept the Seller Terms shown in the app. This section applies to you as a seller; it does not change anything about your rights as a buyer or subscriber.
Platform fee. We deduct a platform fee of 15% from each sale. Your share of a sale is the sale price minus that fee; Stripe's payment processing costs are covered from the platform fee. The current fee schedule is shown in the app before you agree to sell, and again whenever it changes.
Fees may change with notice. Platform fees and costs may change, for example to reflect our costs of running the service or changes in payment charges. If we change the fee schedule, we will give you at least 30 days' notice by email and in the app before the change takes effect, and we will ask you to accept the updated Seller Terms. A changed fee applies only to sales made after it takes effect — never to sales already completed. If you do not accept the new fee schedule, you can stop selling; completed sales and payouts you have already earned are not affected.
Payments and payouts. Payments are processed by Stripe. Payouts go to the Stripe account you connect during onboarding, on Stripe's payout schedule for your account; we do not hold your funds or see your bank details. Stripe's own terms apply to your connected account. Refunds and chargebacks on your sales may be deducted from your balance or future payouts.
Tax. You are responsible for your own tax obligations on what you earn, including registering for and remitting GST where required. For sales to Australian buyers, prices you set should be GST-inclusive where GST applies to you. We provide sales records but not tax advice — speak to your accountant or tax adviser about your situation.
Nothing in this section limits your rights under the Australian Consumer Law or any other law that applies to you and cannot be excluded by agreement.
Questions about these Terms can be sent to team@ae-ora.com.